Answers to frequently asked questions may be found in the PTS Manual.
Please remember to never email personally identifiable information (PII). This also includes screenshots of the PTS. Use only the YCC ID if emailing about a participant.
Non-technical questions should be sent to DOL at
  • Report requirements
  • Data definitions
  • Performance measures
  • Policy decisions
  • Programmatic questions
Technical questions should be sent to Mathematica at
  • Adding or revising PTS user accounts
  • Log in issues
  • Password reset
  • Data entry issues
  • Potential duplicates
  • PTS system requirements
  • Other technical issues